Refund Policy

1. Overview

At ShunyaSe, we strive to provide a fair and transparent billing experience. Because our services and platform utilize resources and computations dynamically, our refund policy is designed to be usage-based. This ensures that you are only billed for what you use, and that refunds do not incur excess costs to the platform's infrastructure and operations.

2. Usage-Based Calculations

When a subscription is canceled or a refund is requested, the refund amount is calculated strictly based on the usage consumed during the billing cycle:

• Prorated Time: We calculate the elapsed portion of your subscription term.
• Resource & API Usage: We evaluate the platform credits, AI API calls, pitch deck reports generated, and other premium computing resources consumed.
• Final Adjustment: The refund is calculated by subtracting the cost of the consumed resources and active subscription days from the total amount paid. If the value of usage exceeds the subscription price, no refund will be issued.

3. Non-Refundable Items

Certain services or one-off consultancies may not be eligible for refunds once the service delivery has commenced. These include but are not limited to:

• Completed strategy consultations or pitch deck reviews.
• Custom software development or digital marketing deliverables already accepted under a Statement of Work (SOW).
• One-off, heavy computing reports that have been fully run and delivered.

4. How to Request a Refund

To request a refund or if you believe you have been incorrectly charged, please contact us at support@shunyase.com with your account details, transaction receipt, and the reason for your request. Our support team will review your account's usage logs and process eligible refunds within 5–7 business days.